Question 1

Why is the actual airport transfer price quoted to me different from the online price?

Accepted Answer

Because the time and distance of the pick-up and drop-off as well as the overall itinerary can affect the final price. The price listed online is the starting price. Thank you

Question 2

I want to book a pick-up at the airport, but I have luggage/items that exceed the normal size. Can you pick me up?

Accepted Answer

Yes. However, you need to contact us in advance and confirm the dimensions of your luggage/items before making a detailed quotation. Thank you

Question 3

There are some scenic spots in the itinerary that we don’t want to go to. Can we make adjustments? Also, we want to end the trip in another city, is that okay?

Accepted Answer

Yes, it is possible if it is a private tour. Adjustments to attractions/places around the itinerary, as long as the driving time in the itinerary is not exceeded. If the trip ends in another city, you need to pay a one-way supplementary fee, and the specific itinerary will be quoted. Thank you

Question 4

New Zealand's overall scenery is so beautiful, and the attractions in the itinerary are also very interesting. If we exceed the scheduled trip time, is that okay?

Accepted Answer

If  you use the car over the scheduled time, you need to pay an overtime fee (as long as it does not affect other itineraries). Thank you

Question 5

We just want to participate in the itinerary and don’t want to pay extra. Is that okay?

Accepted Answer

Of course you can, there are no hidden fees in our prices listed online. However, you need to comply with the driver/guide's time requirements during the itinerary. Thank you

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